Terms and Conditions

Welcome to Message Received.

These Terms and Conditions (“Terms”) govern your access to and use of https://messagereceived.net (the “Website”) and the services offered by Message Received (“Message Received,” “we,” “us,” or “our”).

By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must discontinue use of the Website and our Services.

These Terms apply to visitors, prospective customers, clients, and other individuals who access or use our Website or Services.

For purposes of these Terms:

• Company refers to Message Received.
• Client means an individual, business, or other entity that purchases, subscribes to, or uses our Services.
• Services means the services offered by Message Received, including AI-powered customer communications, automated phone answering, social media response management, customer information collection, website creation, Google review management, and related digital services.
• Third-Party Services means external platforms, applications, software, communication providers, and other services used in connection with our Services.
• User, “you,” or “your” means any individual or entity accessing or using our Website or Services.

You must be at least 18 years old to use our Website or enter into an agreement for our Services.

If you use our Services on behalf of a business or other organization, you represent that you have the authority to bind that organization to these Terms.

Message Received provides digital services designed to help businesses manage customer communications and improve their online presence.

Depending on the services selected, these may include:

• AI-powered phone answering and automated customer communications.
• Automated responses to customer inquiries through supported channels.
• Customer information collection and lead capture.
• Website design, creation, and related website services.
• Google review management and related online reputation services.
• Workflow automation, integrations, and other digital business support.

The specific Services provided to a Client will depend on the package, subscription, proposal, or separate service agreement accepted by that Client.

We reserve the right to modify, improve, discontinue, or introduce Services, subject to any applicable contractual obligations.

Our Services are intended to assist businesses with customer communications, lead management, and online reputation management.

However, we do not guarantee any particular business outcome, including:

• Increased revenue, sales, or profits.
• A specific number of leads, appointments, or customers.
• Increased website traffic or search engine rankings.
• A particular number of customer reviews or improvement in review ratings.
• Improved customer satisfaction or response rates.
• Uninterrupted operation or error-free performance of automated systems.

Results depend on many factors outside our control, including Client practices, market conditions, third-party platforms, and customer behavior.

Our Services may use artificial intelligence (“AI”), automation, and third-party technology to generate responses, answer calls, collect information, route inquiries, and perform other tasks.

You acknowledge and agree that:

• AI-generated responses may be inaccurate, incomplete, outdated, inappropriate, or misunderstood.
• Automated systems may fail to recognize a request, misunderstand a caller, or provide an incorrect response.
• AI and automation are not substitutes for human judgment, professional advice, or appropriate business oversight.
• Clients are responsible for reviewing and monitoring automated communications and determining whether human intervention is necessary.
• We do not guarantee that AI-generated content will be accurate, suitable, or appropriate for every situation.

Clients remain responsible for the products, services, representations, and business information communicated to their customers through our Services.

Clients should establish appropriate procedures for handling urgent, sensitive, complex, or high-risk inquiries, including escalation to a qualified human representative when appropriate.

Clients agree to:

• Provide accurate, current, and complete information necessary for the provision of Services.
• Ensure they have the rights, permissions, and legal authority necessary to provide us with business information, content, customer data, and other materials.
• Review and approve relevant content, automated responses, workflows, and business information where appropriate.
• Use our Services in compliance with applicable laws, regulations, and platform policies.
• Obtain any legally required consent before recording calls, sending text messages, initiating automated calls, collecting personal information, or communicating with customers.
• Maintain appropriate access controls and protect account credentials.
• Notify us promptly of unauthorized account access or suspected security issues.
• Avoid using our Services for unlawful, deceptive, fraudulent, abusive, or harmful activities.

Clients are responsible for ensuring that their use of our Services is appropriate for their industry and business activities.

Certain Services may require an account or access to third-party platforms.

You agree to provide accurate and current account information and to safeguard your login credentials.

You are responsible for activities conducted through your account, except to the extent caused by circumstances for which you are not legally responsible.

You must notify us promptly if you suspect unauthorized access to your account.

We may suspend or restrict access when reasonably necessary to protect our systems, comply with the law, address security concerns, or respond to a material violation of these Terms.

Fees, billing arrangements, subscription periods, payment terms, and cancellation requirements will be communicated through the applicable proposal, order, invoice, subscription terms, or separate service agreement.

Unless otherwise agreed in writing, Clients are responsible for paying all applicable fees for Services they purchase.

Failure to make required payments may result in suspension or termination of Services, subject to applicable law and any governing service agreement.

Any applicable taxes, third-party charges, usage fees, messaging fees, or other expenses will be handled as described in the relevant service agreement or billing terms.

If a separate written agreement conflicts with these Terms regarding a specific paid Service, the separate agreement will control to the extent of the conflict.

Where applicable, Message Received or its service providers may send text messages relating to appointments, account information, customer inquiries, service updates, product or service information, marketing communications, support requests, and opt-in or opt-out confirmations.

Consent and messaging frequency: Message frequency may vary depending on your interactions, preferences, and the services involved. Consent to receive marketing text messages is not a condition of purchasing goods or services where prohibited by applicable law.

Opting out: You may opt out of text messages by replying STOP to a message when that option is available. You may receive a confirmation of your opt-out. Afterward, you will no longer receive the applicable messages unless you subsequently provide consent to receive them again. Certain non-marketing or legally necessary communications may be handled separately where permitted by law.

Help: Reply HELP for assistance when supported, or contact us at tamara@messagereceived.net.

Message and data rates: Message and data rates may apply to messages sent or received. Contact your wireless carrier for details about your plan.

Delivery: Wireless carriers and communication providers are not responsible for delayed or undelivered messages.

Privacy: Information collected through messaging is handled in accordance with our Privacy Policy, available at https://messagereceived.net/privacy.

Clients using our communication services are responsible for obtaining required consents, honoring opt-out requests, maintaining appropriate records, and complying with applicable messaging, telemarketing, and privacy laws.

Our Services may rely on or integrate with third-party platforms, including website hosting providers, customer relationship management systems, telecommunications providers, social media platforms, Google services, AI providers, and payment processors.

These third parties operate under their own terms, policies, and technical requirements.

We do not control third-party services and are not responsible for their independent actions, availability, security practices, content, policies, or changes to their functionality, except where applicable law provides otherwise.

Third-party services may change their features, restrict access, experience outages, or discontinue functionality. Such changes may affect our ability to provide certain Services.

Clients are responsible for maintaining any required third-party accounts and complying with the applicable third-party terms and policies.

Website creation, maintenance, and review management services are subject to the scope and limitations of the applicable service agreement.

Unless expressly agreed otherwise in writing:

• We do not guarantee website rankings, search visibility, traffic, conversions, or uninterrupted website availability.
• We do not guarantee that Google or another platform will publish, retain, display, or remove a particular review.
• We do not control third-party review platforms, their moderation decisions, or their rating systems.
• We do not guarantee that customer reviews will be positive or that a business's overall rating will improve.
• Clients are responsible for the accuracy and legality of business information, claims, and materials they provide or approve.

Review management must be conducted in accordance with applicable law and the policies of the relevant platform. Neither Message Received nor its Clients may use our Services to create fake reviews, purchase deceptive reviews, manipulate ratings, or otherwise engage in prohibited review practices.

The Website and its original content, design, branding, features, and functionality are owned by Message Received or its applicable licensors and are protected by intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or exploit our protected materials without prior written permission, except as permitted by law.

Clients retain ownership of materials they provide to us, subject to any rights or licenses necessary to deliver the Services.

Unless otherwise agreed in writing, you grant us a limited, non-exclusive right to use Client-provided materials as reasonably necessary to provide the Services.

Ownership and licensing of custom websites, designs, copy, automation workflows, software configurations, and other deliverables may be governed by a separate written agreement.

Third-party software, platforms, and materials remain subject to their respective owners' rights and license terms.

If you submit suggestions, ideas, or feedback about our Website or Services, you grant us permission to use that feedback to improve our business and Services without compensation, provided that doing so does not disclose your confidential information or violate applicable law.

You agree not to:

• Use our Website or Services for unlawful or fraudulent purposes.
• Attempt to gain unauthorized access to our systems or another person's account.
• Interfere with the security, integrity, or operation of our Website or Services.
• Transmit malicious code or harmful content.
• Use our Services to send unlawful, deceptive, harassing, or unsolicited communications.
• Violate privacy rights, intellectual property rights, or other legal rights.
• Circumvent applicable messaging restrictions, consent requirements, or third-party platform policies.

We may take reasonable action to address violations, including restricting or terminating access to affected Services.

Our Website may contain links to third-party websites or services for convenience.

We do not control those websites or their content, policies, or practices. A link does not constitute an endorsement or guarantee of the third party.

You should review the applicable terms and privacy policies before using third-party websites or services.

Your use of our Website and Services is also subject to our Privacy Policy, which describes how we collect, use, disclose, and protect personal information.

Our Privacy Policy is available at:

https://messagereceived.net/privacy

Please review our Privacy Policy before using our Website or Services.

We may suspend or terminate access to our Website or Services when reasonably necessary due to a material breach of these Terms, unlawful activity, security risks, nonpayment, or other circumstances permitted by the applicable service agreement and law.

Where appropriate, we will provide notice and an opportunity to address the issue.

Termination of Website access does not automatically resolve outstanding payment obligations or other provisions that by their nature should continue after termination.

Any Client-specific termination, cancellation, refund, or data-export rights will be governed by the applicable service agreement and law.

To the maximum extent permitted by applicable law, our Website and Services are provided on an “AS IS” and “AS AVAILABLE” basis.

We make no warranties, express or implied, that the Website or Services will be uninterrupted, error-free, secure in every circumstance, compatible with every system, or suitable for every particular purpose.

We do not warrant the accuracy or completeness of information generated by AI systems or provided through third-party platforms.

Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, Message Received and its owners, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, or loss of data arising from or related to the use of our Website or Services.

To the maximum extent permitted by applicable law, our aggregate liability arising out of or relating to a particular claim will not exceed the amount paid to Message Received for the specific Services giving rise to that claim during the twelve months preceding the event giving rise to the claim.

If no payment was made for the relevant Services, any applicable limitation will be determined in accordance with governing law.

These limitations do not apply to liability that cannot legally be limited or excluded. They do not limit any rights that applicable consumer protection laws require us to preserve.

To the extent permitted by applicable law, Clients agree to be responsible for claims arising from their unlawful use of our Services, their violation of these Terms, or materials and instructions they provide that infringe another party's rights.

Any indemnification obligation will apply only to the extent permitted by law and will not extend to claims caused by our own conduct where such an obligation would be unenforceable.

These Terms will be governed by the laws of the State of Ohio, United States, without regard to its conflict-of-law principles, except where applicable law requires otherwise.

If a dispute arises concerning our Website or Services, the parties agree to make a reasonable effort to resolve it informally by contacting us at tamara@messagereceived.net before pursuing other available remedies.

Nothing in this section prevents either party from exercising rights that cannot lawfully be waived.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Any invalid or unenforceable provision will be interpreted or modified only to the extent legally permissible to give effect to its intended purpose.

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce that provision or any other provision in the future.

A waiver is effective only to the extent permitted by applicable law.

We may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or other circumstances.

When changes are material, we will take reasonable steps to provide notice where required by law.

The revised Terms will include an updated effective date. Your continued use of the Website or Services after revised Terms become effective constitutes acceptance of the changes to the extent permitted by law.

If you do not agree to revised Terms, you should discontinue use of the affected Services, subject to any applicable contractual obligations.

If you have questions about these Terms and Conditions, please contact us: